Store: Vanetoria
Address: 6 Avenue Léon Blum, 38000 Grenoble, France
Email: contact@vanetoria.com
Phone: +33391226280
Full Name: Palamuso Cyril
At Vanetoria, we are committed to offering stylish, high-quality women’s fashion. All garments — including dresses, seasonal collections, and knitwear — undergo strict quality checks before shipment. This Warranty Policy explains what is covered, what is not covered, and how to request assistance.
1. Warranty Coverage
All clothing items are covered by a 30-day quality assurance warranty starting from the date of delivery.
This warranty includes:
- Manufacturing defects
- Seam or stitching issues
- Faulty or detached buttons, zippers, or fastenings
- Fabric defects present upon delivery
- Incorrect item, color, or size received
- Damage caused during shipping
If any of these issues occur, we will offer a replacement or a refund.
2. What the Warranty Does NOT Cover
The following are not covered under this warranty:
- Normal wear and tear
- Damage caused by washing, drying, or ironing
- Shrinkage, fading, stretching, or fabric deterioration due to use
- Stains from makeup, deodorant, perfume, or similar substances
- Accidental damage (tears, cuts, burns, pulled threads, etc.)
- Damage resulting from misuse or product alterations
- Items returned with odors (smoke, perfume, detergent, etc.)
- Final sale items (if applicable)
These situations are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@vanetoria.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- A free replacement (same item, size, and color if available)
- A full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims are covered by us.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims made after this period may not be eligible.
6. Customer Support
Our support team is available 24/7 to assist you with warranty claims, returns, or product inquiries.
You can contact us anytime at contact@vanetoria.com.